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Re: hotels.com - a bad experience Posted on: Mon, 19 Mar 2007 08:41:31 +0000 (UTC)

>Sure, but would you continue to deal with a company that
>forced you to go through that exercise? They could have
>dealt with the problem honestly and decently.

In my case, the response from hotels.com was prompt. The credit card
company did what it could in these cases and, I presume, so did
hotels.com. After all, it was our word against theirs but I suppose we
could have gotten hold of their plumber's invoice.