wrote:
> >Sure, but would you continue to deal with a company that
> >forced you to go through that exercise? They could have
> >dealt with the problem honestly and decently.
>
> In my case, the response from hotels.com was prompt. The credit card
> company did what it could in these cases and, I presume, so did
> hotels.com. After all, it was our word against theirs but I suppose we
> could have gotten hold of their plumber's invoice.
I recently used them for the first time and had a positive experience.
I'd booked 4 rooms for 4 nights in Cologne, and one of our party had to
cancel on the day of the trip due to illness. I called them, got through
immediately, and explained the situation. They refunded 3 of those
nights for that one person, but charged the first night. That was in
their terms and conditions- had I cancelled a few days beforehand, I
would have received a full refund. My card was credited in a couple of
days.
--
(*) ... of the royal duchy of city south and deansgate
David Horne- http://www.davidhorne.net
(don't email yahoo address) usenet (at) davidhorne (dot) co (dot) uk |