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Subject: Re: hotels.com - a bad experience Posted on: Mon, 19 Mar 2007 08:54:17 -0400

"David Horne" wrote:
> I recently used them for the first time and had a positive
> experience.... They refunded 3 of those nights for that
> one person, but charged the first night... had I cancelled
> a few days beforehand, I would have received a full refund.
> My card was credited in a couple of days.

Having to ask and looking for a credit from a pay-up-front
reservation is my issue. I just have a higher comfort level
with pay-on-departure bookings in which the cancellation
deadline (except for resorts) is often 4-6PM on the day of
arrival. I realize that there is often a discount with prepaid
bookings, but I've found that sometimes, you can get the
same rate without pre-payment at the hotel's own website.
=R=