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Subject: Re: hotels.com - a bad experience Posted on: Mon, 19 Mar 2007 15:30:32 +0000 (UTC)

On Mar 19, 5:56 am, d4g...@yahoo.co.uk (David Horne, _the_ chancellor
(*)) wrote:
> Rog' wrote:
> > "David Horne" wrote:
> > > I recently used them for the first time and had a positive
> > > experience.... They refunded 3 of those nights for that
> > > one person, but charged the first night... had I cancelled
> > > a few days beforehand, I would have received a full refund.
> > > My card was credited in a couple of days.
>
> > Having to ask and looking for a credit from a pay-up-front
> > reservation is my issue. I just have a higher comfort level
> > with pay-on-departure bookings in which the cancellation
> > deadline (except for resorts) is often 4-6PM on the day of
> > arrival. I realize that there is often a discount with prepaid
> > bookings, but I've found that sometimes, you can get the
> > same rate without pre-payment at the hotel's own website.
>
> In this case, the advertised 'rack' rate at the hotel reception was
> around double what we paid, so I didn't have a problem with it.
>


No one pays the rack rate posted at the reception. When you found a
rate at a travel web site, look at the hotel's own web site. Often
you get a similar rate or sometimes even lower rate.



> --
> (*) ... of the royal duchy of city south and deansgate
> David Horne-http://www.davidhorne.net
> (don't email yahoo address) usenet (at) davidhorne (dot) co (dot) uk